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A Letter to TMNET CEO: I am really TULAN with Streamyx
Posted by gnustiy @ Sat 05 Apr, 08, 10:03PM under Corvus
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 I was writing and uploading this post using the Jurassic era 56K internet line. Why? Because after years of deploying the broadband service (which actually is constricted these days, if compared to our neighboring country’s broadband who is running at 6Mbps.), it didn’t hit TM’s leader’s exceptional corporate business mind to set up a port at my hometown – Kluang. Kluang, although many may not have heard of this place, is definitely not an “ulu kampong” area nor a remote slow-moving “pekan” where you need to travel km after km of winding road snaking through the oil palm estate before reaching. It is a TOWN, alias BANDARAYA, for god’s sake. No wonder after applying Streamyx for 2 months, not a soul has turned up with the modem till my father went back to question them. TM Customer Service: Encik ada apa hal? Dad: Sudah 2 bulan, tapi tak ada orang datang pasang apa-apa pun, kenapa? TM CS: Tunggu sekejap ye, biar saya “check”. After 2 minutes. TM CS: Encik, you punya tempat tak ada port, tak boleh pasang lah. Dad: Takda port, kenapa you punya agen minta saya sain kontrak? TM CS: Siapa suruh encik apply? Dad: … WTF? How could the customer service agent treat customer like that? And, obviously, there is a huge miscommunication within this communication giant (only in Malaysia). So again, the way I see it, the karma runs in circle: Less applicants à wait till there is sufficient demand before adding ports à customer wait and get frustrated à customer withdraw applications à demand quota remains low à No port à No customer à No business à Company bankrupt…. CEO of TMNET(and yes, I couldn't get your name because the TMNET website took like hours to load through my 56K modem.), is this how your corporation is running business? Actually, I wouldn’t be surprise as you have predecessors like PROTON and MAS. I am just chagrin that you didn’t learn a nickel from them. *shake my head and sigh. If so, I have a prophecy for you from Zion: TMNET is going to go down real soon, like the 013 service which was beaten terribly out of business a decade ago, once the other telcos offer broadband service with a competitive price (like the wireless broadband launched by TM's sister company - Celcom). And by the way in this era where everybody owns a cellphone, who needs a line? 1Mbps vs 6Mbps…pft Is that air that you are breathing?
I am going for Broadband 1800...:p leave me a message
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